Returns, Refunds, Exchange & Cancellation Policy
Thank you for shopping at Pashnoor.in
We want you to have a pleasant shopping experience. If you are not completely satisfied with your purchase, please review the following Returns, Refunds, Exchange and Cancellation Policy.
Return / Change Request
To place a return or change request, please use the Return / Change Request option provided on our website.
Please read the complete policy below before submitting your request.
Returns
You have 7 calendar days from the date of delivery to request a return.
To be eligible for a return:
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The product must be unused and unworn.
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The product must be returned in the same condition in which you received it.
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The product must be in its original packaging.
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All tags, labels and accessories must remain intact.
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You must provide valid proof of purchase, such as the invoice or delivery note.
Pashnoor reserves the right to refuse a return if the product is not in its original condition, has been used, damaged, altered, or is missing parts for reasons not attributable to Pashnoor.
Return Shipping
For an eligible return, the customer will be responsible for shipping the product to the return address provided by Pashnoor.
Return shipping charges paid by the customer are non-refundable.
To help us identify your return quickly, please clearly mention your Pashnoor Order ID and name on the return package.
You may also email the return shipment tracking details to:
Return Shipping Address
For courier correspondence only
Gau Vedant Sewa Kendra
Keshav Kunj, H. No. B-1, 1446/9/C/1B
Street No. 1, Kapil Park
Ludhiana, Punjab – 141001
India
Phone: +91 9056210532
Refunds
Once we receive your returned product, it will be inspected to determine whether it meets the return eligibility requirements.
We will notify you regarding the status of your refund after the inspection.
The inspection and refund approval process may take up to 7 working days from the date we receive the returned product.
Prepaid Orders
For an approved return of a prepaid order, the refund will be initiated to the original payment method used to place the order.
Depending on your bank, card issuer or payment service provider, the refunded amount may take approximately 10–15 days to appear in your account.
For a prepaid order returned without acceptance by the customer, a return/shipment processing charge of ₹290 will be deducted from the refundable invoice amount.
Cash on Delivery (COD) Orders
For an approved return of a Cash on Delivery order, the refund will be provided in the form of a coupon code or store credit.
The coupon/store credit will remain valid for up to 1 year from the date of issue.
For security reasons, please do not share your bank account, card details, OTP, UPI PIN or other financial information with any Pashnoor representative over phone, message or email.
Treatment of Discounts
If a coupon code or promotional discount was used while placing the order, the discount amount will be deducted from the refundable amount.
The discount deduction will be applied to the refund in accordance with the offer terms applicable at the time of purchase.
Exchange Policy
If you wish to exchange a product due to a quality-related issue or require an exchange for the same item, please contact us at:
The product must meet the applicable return and exchange conditions stated in this policy.
Exchange requests are subject to product availability and inspection.
Cancellation Policy
If you wish to cancel your order, please email us at:
Please include your Order ID in the email.
An order can be cancelled and the applicable amount refunded only if the order has not already been dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return policy.
Contact Us
If you have any questions regarding returns, refunds, exchanges or order cancellation, please contact us:
Email: info@pashnoor.in
Phone: +91 9056210532
You can also use the Return / Change Request option available on our website to submit your request.
We recommend keeping your order invoice and shipment details until your return or exchange request has been completely resolved.